DELIVERY

POLICY AND CONDITIONS OF DELIVERY

RETURN POLICY AND CONDITIONS

COLOURS OF PRODUCTS

 

POLICY AND TERMS OF DELIVERY:

  1. On mathilde.ro can order and deliver to and from any location in Romania and also in Member States of the European Union (Austria, Belgium, Bulgaria, Switzerland, Denmark, Estonia, Finland, Croatia, Bosnia, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Turkey, UK, Norway, Netherlands, Poland, Portugal, Czech Republic, Slovakia, Slovenia, Spain, Sweden, Hungary), but also to other states of the world: USA, Canada, Australia, Japan, so on, on the former acknowledge of transportation costs;
  2. f you are under 18, legal guardian notifies the fact that you want to order products on mathilde.ro;
  3. It is important to keep in mind the following information:
    • Analyze carefully the desired product site before you submit any order. You will find all necessary information on product presentation, including ¨Composition and treatment ¨ . Also, the product photos you can zoom to analyze the material and details. If you want additional information before ordering, please contact us by e-mail: contact@mathilde.ro;

 

  1. DELIVERY

Intern despatches

  • Delivery orders is ¨ no extra cost to you¨, by the Romanian Post courier service within 7-10 working days from the order confirmation, or fast courier service - Urgent Courier within 4-7 working days from order,  an extra cost of 5 EUR VAT included for you, which is a part of the courier service, the difference being paid by the mathilde.ro;

Extern despatches

  • External despatches are made by international courier company, within 7-10 working days. The term can be extended for countries with customs administration.
  • The amount of shipping is calculated according to country of destination, the number of products purchased and used packaging to send. The total amount of shipping shown on summary page, before receiving the confirming order
  • Please see below our list of shipping costs by country:
Country destination Transit time (days) Total EURO
Austria  7-10 17
Belgium  7-10 22
Bosnia  7-10 30
Czech  7-10 22
Croatia  7-10 22
Denmark  7-10 22
Switzerland  7-10 22
Estonia  7-10 22
Finland  7-10 30
France  7-10 22
Germany  7-10 17
Greece  7-10 22
Ireland  7-10 44
Italy  7-10 17
Latvia  7-10 22
Lithuania  7-10 22
Luxembourg  7-10 22
United Kingdom  7-10 22
Norway  7-10 44
Netherlands  7-10 22
Poland  7-10 22
Portugal  7-10 30
Serbia  7-10 30
Slovakia  7-10 17
Slovenia  7-10 22
Spain  7-10 22
Sweden  7-10 30
Turkey  7-10 44
Hungary 7-10 17

 

  • Shipment of product ordered will be brought to the destination you specify in the order form. If you are not found, you or your designated person will be contacted by telephone for re-delivery - if courier service, or certified to go to the nearest post office indicated / you belong - in If mail service;
  • After payment of the package (identical online order value, plus the cost of the express, if you have opted for this type of transport), can take possession of;
  • Schedule delivery of packages to the destination is from Monday to Friday from 8:00 a.m. to 5:00 p.m. h;

RETURN POLICY AND CONDITIONS

  1. This clause applies according O.U.G 34/2014, in case of purchasing products from this website using distance communication techniques.
  2. The consumer has the right to notify in writing to waive the purchase within 14 working days of receipt of the product available also to external or interanal deliveries;
  3. To return a product, you have to consider sending an e-mail to contact@mathilde.ro with the subject "I want to return" [product name and size] and also download and fill the form https://www.trusted.ro/model-formular-retragere/. Please indicate your e-mail address, telephone number and address where the product was delivered, and the bank account where you want to receive money;
  4. Return costs will be supported entirely by mathilde.ro; Attention! Not receive packages with cash. Send the package with the product and tax documents in original package to return address on the package;
  5. If you want to change your return to a similar but different size (same model, color, material) will be subject to availability of stock at that time and if you want to change the product ordered by a different model and a different value will be offset values. We can send the desired product in return, only refund after we receive the product originally purchased. Transport costs and future cash fall exclusively within the Customer;
  6. If you want a refund once the product has reached us and find the same original condition it was sent (see paragraph 8), you will be refunded a sum of money in the bank account specified in within 14 working days;
  7. We recommend that before removing the label carefully to check if the product that you ordered, unless damaged during transport or during packing and if as ordered;
  8. The product must be returned in the same condition in which it was delivered (in original packaging with all accessories with labels intact and documents accompanying him). Return costs will be borne by the mathilde.ro and refund of the product from which shall be deducted the cost of postage and COD (cf.paragraf 11) shall be made within 14 working days from receipt of the return;
  9. Mathilde.ro reserves the legal right to not accept the return of any product if it has been worn, has no label was attached, or have damaged packaging.
  10. If the product is returned in a state that can not be sold as new, we reserve the right to request a fee for bringing in the initial stage (if possible) or to cover the difference in price resulting from the sale of the product as used hand or at customer's option, we will resend the product at your expense;
  11. The cost of returning the product which will be deducted from the amount received for the product initially is 20 Euro VAT included, representing costs incurred with the delivery and return of the product.;
  12. In accordance with the law on the transfer of property, carried out in Romania, on the transport of goods from a distance, the product is the customer's responsibility until it reaches us;
  13. Attention! If a product made to order, other than the standard sizes listed in the table of measures, the possibility of its return is canceled;
  14. In the exceptional case that any product shipped by mathilde.ro without the security tag attached and want return the product, please contact us at the address on the parcel receipt contact@mathilde.ro, or one of the contact numbers on the site;
  15. If you sent a different product than the one ordered, you can return it at no extra cost. We will bear all the shipping costs and we will send the requested product as soon as we receive the package. The return policy does not affect in any way your rights established by applicable law.