TERMS&CONDITIONS

 

TERMS AND CONDITIONS

  • Welcome to mathilde.ro. Mathilde.ro is a registered trademark  owned by Inex Style srl Company . Access and use of this site, informations, products and services are governed by these Terms and Conditions and information security;
  • Ordering online signifies your agreement regarding the Terms and Conditions and information security, and therefore please read carefully the following paragraphs;
  • According to our internal policy, and the opinions of site users, it might be possible to modify the Terms and Conditions and information security. Therefore , please check them before signing up to the site.If you disagree, please don not use or order on this site . Any changes after placement and confirmation of the order by us will not affect the order, except when required by the law;

 

 


LOG IN :

  • To login, you must provide the following information : name and surname, date of birth, phone number, email address, home address, delivery address. If these one or more of the above information changes , please enter into your account and make changes accordingly;
  • To meet your requirements, the veracity of this information is mandatory. Therefore, if this information is incorrect or insufficient, we reserve the right to block access to the site, without notice, for a period determined by us, without needing your approval;


PRIVACY :

  • Privacy Policy regarding personal information and their processing www.mathilde.ro obey regulations and legislation. The company that owns mathilde.ro not held liable for any data or personal information that you directed to a third party ;
  • The veracity of this information provided by you is required;
  • Your personal data may be used partially in statistics about site traffic, sales or commercial information that we can provide to third parties, but these statistics will include custom data which could identify you ;
  • Last but not least, we may use your data to continuously improve this website to perform market research on our clientele;
  • Under the legislation , at the express request of the legislature, your personal data may be forwarded to a company specializing in fraud for investigation, if any;


PLACING THE ORDER:

  • By placing an order on the website mathilde.ro, provide us permission to use your information ( including additions) for delivery of products, services and information required . This involves agreement by third parties that are involved in the activity described above. We understand that with the acceptance of Terms and Information Security , we have your consent to use personal information provided by you in order to exclude any possible fraud . This information may be recorded by the competent authorities. If you are under 18, you will please inform your tutor about this action;


HOW TO ORDER:

  • To place an order, we need your registration information in our database so that we may proceed your order;
  • Here are the steps to follow:

 

  • On the home page, in the upper right is a "button " with name " REGISTER ". Click this button;
  • You will open a new web page with fields that will be required to complete, representing the necessary information so that we can deliver to appropriate information, partner services and products on our site . After completing this information, click " SEND ";
  • ATTENTION! To register on the website, you will need an "Email " valid and " Password " . Access the site and the consequences of any activities conducted using your password is all your LIABILITY in full. If you change your email, password or forgot your password , please recover the Password by pressing ¨ ¨ FORGOT YOUR PASSWORD , and in no time you will be sent an email with your password on your mail address. If notify work under your identification data , but not yours , emergency notice us;
  • Command operation can not be performed until the completion of filling in form. Once registered , you can return to the products you want to see or order;
  • For custom made products  "on special measures", one applies an extra charge 20-30 % of the product value . You will be notified in writing regarding the final price offer you have to pay for custom made product . Ordering the production will be done only after your acceptance of the product with proof of full payment in advance. In this case the possibility of returning the product is no longer available , customers taking full responsibility about the order and information submitted in the case of  a special product;
  • We reserve the right to refuse orders suspicious, such as a large number of products, or the login information is incomplete or could not be verified, shipping address unconfirmed etc.;


HOW  TO PAY:

  • Currently payment is cash only system, we apologize because it's changed commerce platform operator card payments in the following period, until further communication, payments can not be provisionally card. All prices include VAT and free delivery by courier service of the Romanian Post (valid only internal orders) if foreign orders they will be calculated depending on the country of origin (see features external deliveries) . If accept the order, you will be informed Contact deadline and means of delivery. Data is considered day zero order confirmation regarding delivery time of the product (see DELIVERY AND RETURN);


PRICE POLICY:

  • Prices are set at the time the products are displayed on the website and include VAT and may change if one applies policy discounts. All prices are in RON for users within Romania, and in EURO for users outside Romania;


GOVERNING LAW:

  • The contract between the Company that owns mathilde.ro and You as a Customer / Buyer is governed by Romanian law in force and shall be construed in accordance with its regulations. Any disagreements will be resolved amicably. If it is not possible to solve disagreements amicably, shall be submitted to the regulation of the Court of Arbitration of the Chamber of Commerce and Industry Brasov;


FORCE MAJEURE:

  • Neither Contracting Party is liable for failure time and / or improperly execution - total or partial - of any its obligations under this contract , if the failure or improper performance of the obligation was caused by force majeure as defined by law;


COPYRIGHT:

  • The design  of this site, text, graphics, structure and all the details that are part of the site are the exclusive property of www.mathilde.ro and Sc Inex Style srl ;
  • Any use of any material and information presented on the site by a third Party is prohibited by law;

 

COMPLAINTS:

  • For any complaints, please contact us by email at contact@mathilde.ro or by phone at no +40 722 610 892. We'll assure you of our full support in real time;