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POLICY AND CONDITIONS OF DELIVERY

POLICY AND CONDITIONS OF DELIVERY

On mathilde.ro can order and deliver the usual to and from any location in Romania and in EU Member States (Austria, Belgium, Bulgaria, Switzerland, Denmark, Estonia, Finland, Croatia, Bosnia, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Turkey, the UK, Norway, Netherlands, Poland, Portugal, Czech Republic, Slovakia, Slovenia, Spain, Sweden, Hungary), but also in other countries of the world: US, Canada, Australia Japan, etc. on request, with shipping confirmation in advance.

If you are under 18, the legal guardian notifies the fact that you want to order products on mathilde.ro.

It is important to take into consideration the following information:

  • Take your time on the site desired product, before sending any commands. You will find all necessary information on product presentation, including the composition and treatment. Also on product presentation picture you can zoom to analyze the material and details. If you want additional information before ordering, please contact us by e-mail: contact@mathilde.ro
  • Domestic deliveries are performed by the Romanian Post courier service within 7-10 working days after order confirmation, shipping cost 11 lei (VAT included) or the Service by courier within 4-7 working days from order, cost Ron transport 16 (VAT included)
  • Parcel delivery schedule to the destination is from Monday to Friday between 8:00 a.m. to 5:00 p.m.
  • External deliveries are sent through international courier company, within 7-10 working days after order confirmation. The term can be extended for those countries with customs administration.

The amount of shipping is calculated based on the country of destination, the number of products purchased and the packaging used to send them. The total amount of shipping is shown on the summary page for before receiving confirming your order.

Please see below for our list of transport costs by country:

Country of destination

Transit Time (days)

Total EURO

Austria

7-10

17 €

Belgium

7-10

22 €

Bosnia

7-10

30 €

Czech Republic

7-10

22 €

Croatia

7-10

22 €

Denmark

7-10

22 €

Switzerland

7-10

22 €

Estonia

7-10

22 €

Finland

7-10

30 €

France

7-10

22 €

Germany

7-10

17 €

Greece

7-10

22 €

Ireland

7-10

44 €

Italy

7-10

17 €

Latvia

7-10

22 €

Lithuania

7-10

22 €

Luxembourg

7-10

22 €

UK

7-10

22 €

Norway

7-10

44 €

Netherlands

7-10

22 €

Poland

7-10

22 €

Portugal

7-10

30 €

Serbia

7-10

30 €

Slovakia

7-10

17 €

Slovenia

7-10

22 €

Spain

7-10

22 €

Sweden

7-10

30 €

Turkey

7-10

44 €

Hungary

7-10

17 €

If, for any reason, the courier company will be required to pay any amount, please contact us so that we can solve the problem.

The parcel with the ordered product will be brought to the destination you specify in the order form. If you are not found, you or your designee, you will be contacted by telephone for redelivery – if the courier service, or advised to go to the nearest post office indicated / you belong – in If postal service.

After payment of the package (identical online order value, plus the cost of express mail, if you opted for this type of transport), you can get in his possession.

Parcel delivery schedule to the destination is from Monday to Friday between 8:00 a.m. to 5:00 p.m..

RETURN POLICY AND CONDITIONS

This clause applies conf. O.U.G. 34/2014, when purchasing products from this site using remote communication techniques.

Thus, the consumer has the right to notify in writing the trader that he / she renounces the purchase and then returns the product within 14 calendar days of receiving the product, valid for both domestic and foreign orders.

  • If you return goods ordered for any reason, please send an email to contact@mathilde.ro , with the subject “I want to return” [name and product size] accompanied by the completed form and downloaded from the link https://www.trusted.ro/model-formular-retragere/. Please specify your e-mail, phone number and address where you shipped the product, and the bank account where you want to receive the money.
  • Return costs will be borne entirely by the Client. Careful! We do not receive packages with cash. Send the product package and tax documents in original package sender’s address specified on the package.
  • If you want to change your return with a similar but different size (same model, color, material) will be subject to availability at that time the stock, and if you want to change the ordered product with a another model and another value will be offset by value. We can send the desired product in exchange, we received cash only after initially purchased product, within 14 days from receipt of confirmation and return.
  • If you want a refund once the product has reached us and find the same initial state in which it was sent (see paragraph 8), will be refunded a sum of money in the bank account specified in later than 14 calendar days.
  • We advise that before removing the label carefully to check if the product you have ordered it, unless it has been damaged during transport or during packing and if the measure ordered.
  • The returned product must be in the same condition it was delivered (in original packaging with all accessories, with labels intact and documents accompanying him).
  • Mathilde.ro reserves the legal right to not accept the return of any product if it was worn, no longer has the label has been attached to him, or have damaged packaging.
  • If the product is returned in a state that can no longer be sold as new, we reserve the right to require a fee for bringing in the initial stage (if possible) or to cover the price difference resulting from the sale of the product as a second -hand or at the customer’s option, we will resend the product at your expense.
  • In accordance with the law on the transfer of property, applied in Romania, on the transport of goods remote product is the client’s responsibility until it reaches us.
  • Careful! If a product made to order for other sizes than standard measures indicated in the table, the possibility of its return is canceled.
  • In the exceptional case where any product was delivered by mathilde.ro without security tag attached and want return the product, please contact us at the address on the package receipt contact@mathilde.ro, or one of the contact numbers from the site.
  • If you were sent a different product from the one ordered, you can return at no additional cost. We will bear all costs of transport and we’ll send the requested product as soon as we receive the package. These return policies do not affect in any way your rights established by applicable law.

COLOURS OF PRODUCTS

We have endeavored to present products in original colors. However, each screen can have different settings and it is possible to see colors slightly changed from the original. Therefore, we can not guarantee that what you see on screen is the exact color of the product.